Privacy policy
FRESH HEIGHTS LTD.
In this privacy policy, the words, “we”, ”us” or “our” refer to Fresh Heights Ltd.
Our contact details:
Name: Fresh Heights Ltd.
Email: info@freshheights.co.uk
Web Address: freshheights.co.uk
Fresh Heights Ltd.
Grosvenor House
3 Chapel Street
Congleton
Cheshire
CW12 4AB
The type of personal information we collect:
We currently collect and process the following information:
email address.
name/ name of organisation.
phone number
details relating to your query
any information required to buy from our store, donate or subscribe to any of the services we provide such as name, delivery address and payment information.
How we get the personal information, why we have it and who we share it with:
Most of the information we process is provided voluntarily and directly by you for one of the following main reasons:
to subscribe to our mailing list
to be able to respond to your query
to donate, subscribe or checkout with us.
We also receive personal information indirectly, from the following sources in the following scenarios:
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your t-shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. Payments can be processed through Paypal or Stripe.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
When you submit information to this website via webform (the form used to contact us on the contact us page of our website), we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google Drive for storage and with Zapier for data porting.
When you subscribe and purchase a membership on this website, we collect personal information from you to enable your member areas access. We may collect information like your:
Billing and shipping address
Details relating to your subscription
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider so that they can provide exclusive member area hosting services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:
Name
Email address
Phone number
Details relating to your appointment (for example, who referred you)
Files you uploaded
We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.
Under the General Data Protection Act (GDPR), the lawful bases we rely on for processing this information are:
we have a legitimate interest - this means we use your data in ways you would reasonably expect and which have a minimal impact on privacy, or where there is a compelling justification for any processing.
How we store your personal information:
Your information is securely stored on Google Drive or with our service provider, Squarespace.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information is certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at privacy@freshheights.co.uk or through the contact us section of our website if you wish to make a request.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at info@freshheights.co.uk or through using the contact us section on our website.
You can also complain to the ICU if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline Number: 0303 123 1113
ICO Website: https://www.ico.org.uk
This privacy policy was last updated on 22/09/2023